90-Days Return / Exchange Policy
At Iswanan, we believe that finding the perfect personalized product should be an enjoyable and hassle-free experience. That’s why we offer a 90-day return and exchange policy, designed to give you peace of mind when choosing a custom product that reflects your unique style. Whether it’s a custom product with your initials or a design by you, we’ll make sure you’re completely satisfied with your purchase.
Return & Exchange Guidelines
1.Contact Us First: Before sending back your personalized products, please reach out to our customer service team for approval. Any returns made without prior authorization will not be accepted.
2.90-Day Window: From the day of your purchase, you have 90 days to decide if your products is just right. If not, we’re here to help with a return or exchange.
3.Condition Requirements: We ask that your product be returned in its original, unworn condition, free from scratches or signs of wear, and unaltered in any way.
4.Shipping Costs: You will be responsible for the cost of return shipping, unless the return is due to an error on our part(The shipping cost is $10).
Non-Refundable Items
Certain items are non-refundable under our policy. These include:
1.Items exposed to corrosive substances: Products exposed to harsh chemicals that alter their appearance, such as Liquid Silver Polish, pools, hot tubs, and spas.
2.Misused or improperly cared for products: Items damaged by misuse, mishandling, or poor maintenance.
3.Items returned after 90 days: Any items returned after the 90-day return window.
4.Personalized items: Custom products with engravings or designs, unless there is an error in personalization.
5.Partial Returns: Items from a set or bundle cannot be partially returned.
6.Returns due to personal preferences: Changes in taste or mind do not qualify for returns.
How to Return or Exchange
1.Contact Us: If your personalized product isn’t what you expected, contact our customer service team at iswananservices@gmail.com for assistance.
2.Pack Your Product: Carefully place your product in its original packaging and securely seal the parcel.
3.Mail the Package: Drop off your return at your local post office.
4.Processing Your Return: Once we receive your product, we’ll process the return or exchange within 5-7 business days. We’ll notify you by email once it’s completed.
Refunds
After your return request is approved, we will process your refund within 1-3 business days upon receiving the returned product. The refund will be issued to your original payment method within 5-7 business days, depending on your bank or payment service. Please note that original shipping fees are non-refundable(The shipping cost is $10).
Late or Missing Refunds: If your refund hasn’t appeared, please double-check with your bank or credit card company, as processing times can vary. If you’ve done all of this and still haven’t received your refund, please contact us at iswananservices@gmail.com
Exchanges
If your personalized product arrives defective or damaged, we’re happy to offer an exchange. Contact us at iswananservices@gmail.com, and we’ll help you through the process.
Shipping
When returning your personalized product, remember that you’ll be responsible for the shipping costs. These costs are non-refundable, and any refunds issued will have the return shipping fee deducted(The shipping cost is $10). The time it takes to receive an exchanged product may vary depending on your location.
Cancellation Policy
1.Free Cancellation within 24 Hours: You can cancel your order free of charge within 24 hours of purchase.
2.Partial Refunds for Later Cancellations: If you cancel your order between 24-48 hours after payment confirmation, you will receive a refund that includes the full shipping cost and 70% of the product purchase price.
3.Cancellations After 48 Hours: Orders canceled beyond 48 hours after payment confirmation are eligible for a partial refund, which includes the full shipping cost and 50% of the product purchase price.
4.No Cancellations After Shipping: Once your order has been shipped, it can no longer be canceled.
Our team at Iswanan is dedicated to ensuring your personalized product is everything you imagined. If you have any questions or need further assistance, don’t hesitate to reach out to us at iswananservices@gmail.com.
Contact Us
We believe in delivering excellent customer service, and will do everything possible to satisfy our customers. If you have any questions, comments or suggestions, feel free to contact us .
Company Address: Room 605,No.10, Jinzhou North Road, Cangshan District, Fuzhou, Fujian, China
Phone Number:+86 13489885489
If you have any questions, please contact us anytime: iswananservices@gmail.com