90 Days Return/Refund Policy

Here are detailed instructions on how to process a return or exchange. The policy will be calculated from the date the order is received. Please check if any of these apply to you and if the items fall under our 90 Days Return Policy.

The following reasons will benefit from our full coverage of our 90 Days Return/Exchange Policy.

(ISWANAN is responsible for return shipping costs and replacement fees)

We shipped the wrong order or items, you received defective items, or the quality of the products you received is poor/defective.

The following reasons will benefit from our limited service coverage of our 90 Days Return/Exchange Policy.

(Customer is responsible for return shipping costs and restocking fee. ISWANAN will not refund shipping costs.)

You chose the wrong product size.Personal reasons. You changed your mind, taste, etc.

The following reasons are NOT covered by our 90-day return policy and we are not responsible for these matters.

The products are exposed to corrosive substances or chemicals. Exposure to chemicals may alter the appearance of your ISWANAN product.

The products are damaged due to improper handling or maintenance.

Return Procedure:

Submit us a support ticket and attach clear photos of items with quality issues.

Follow the instructions of our customer service team.

Please follow the instructions below.

Returned items should be new and never worn. They must be kept in their original condition that you received them.

Please contact one of our customer service representatives to request return authorization and return instructions.

Cancellation policy

Once your order has been shipped, we will immediately produce personalized items. If you wish to cancel your purchase, a 30% fee will be applied to your order.

reserves the right to change this policy at any time. Notification of changes will be posted on this page. If you have any questions about cancellations or other policies, please contact our customer service.

Refund

Once your return is received and inspected, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and will automatically be charged to your credit card or original method of payment within a certain number of days.

Delayed or missing refunds (if applicable)

If you have not yet received your refund, please first double-check your bank account.

Then contact your credit card company. It may take some time for your refund to be officially issued.

Next, contact your bank. It usually takes some processing time for a refund to be issued.

If you have done all of this and have not received your refund, please contact us at:[email protected]

Sale Items

Only regular priced items can be refunded, unfortunately clearance items cannot be refunded.

Exchanges

We only replace items that are defective or damaged. If you would like to exchange the same item, please email [email protected]

Shipping

To return a product, email [email protected]

You are responsible for the cost of your return shipment. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.

Depending on where you live, the time it takes for your replacement product to arrive may vary.

Contact Us

We believe in delivering excellent customer service, and will do everything possible to satisfy our customers. If you have any questions, comments or suggestions, feel free to contact us .